Stakeholder Engagement

Stakeholders are at the heart of everything we do and, since 2018, we have been working to become more stakeholder-centric throughout our organisation. Guided by our stakeholder relations management strategy, which is aligned with our recover and sustain strategy and our growth strategy, we are increasing our level of stakeholder engagement and being more proactive in all situations. We are aware of the critical role that stakeholders play in value creation and our long-term sustainability, and we are playing an active role in nurturing and enriching those relationships.

In particular, we continue to prioritise engagement with government, the financial community, the aviation industry, and the private sector about key issues such as business sustainability, funding, and the operation of airports according to best-practice operational and environmental guidelines.

Stakeholder groups

As the operator responsible for running the country’s nine largest public airports, our stakeholder groups extend throughout society and the economy. The following diagram broadly illustrates the stakeholder ecosystem we engage with on an ongoing basis.

The Stakeholder ecosystem

Stakeholder categories and methods of engagement

During the review of our strategy 2025 in 2020, we updated the way in which we categorise our stakeholders in order to facilitate more active and effective engagement. The following tables illustrate how we categorise our stakeholder groups and the strategies we employ to engage with them.

Value Creation

Stakeholder category
Passengers, airlines, tenants and concessionaires			Internal stakeholders
Stakeholder group
Passengers and customers	Domestic and international airlines	Tenants and concessionaires	Employees	Unions	Board of Directors
Engagement approaches
Traditional media, digital platforms	Meetings	Meetings and group presentations	CEO live broadcast Virtual Town Hall sessions	Consultation sessions	Board meetings

Enabling

Stakeholder category
Oversight and regulation				Shareholders	Finance community
Stakeholder group
DoT National Treasury	Economic Regulating Committee	National Treasury	Portfolio Committee on Transport	DoT, PIC, minority	Investors	Lenders	Moody’s
Engagement approaches
Annual general meetings Shareholder meetings Quarterly meetings Parliament presentation	Quarterly scheduled Meetings One-on-one update meetings	Quarterly scheduled meetings	Oversight visits Parliament presentation	AGMs Scheduled update meetings on business recovery, corporate plan and financial plan	Investor virtual Conference Meetings	Investor Roadshows One-on-one meetings	One-on-one meetings

Social Responsiveness

Stakeholder category
Independent stakeholders	Dependent stakeholders
Stakeholder group
Media	Community	NGOs	Environment	Activists and special interest groups
Engagement approaches
Interviews Media briefings meetings	Meetings

Industry

Stakeholder category
Industry bodies			Private sector
Stakeholder group
Associations	ACI, ICAO, IATA	Tourism bodies	Partners Air Access	Joint venture partners
Engagement approaches
Meetings	Conferences and forums	Meetings and forums	Meetings	Meetings

Stakeholder engagement cycle

Engagement with our stakeholders is conducted according to established procedures. The following diagram outlines the way in which we continuously engage with our stakeholders.

STAKEHOLDER ENGAGEMENT