OUR VALUE-CREATION PROCESS

Focus areas As defined in our Sustainability Framework	Key inputs The financial, physical, intellectual, human, social, relcol-2 px-0 mx-0col-2 px-0 mx-0 text-centerationship and natural resources we make use of in running the Group	Business activities What we do	Our key outputs What we deliver
Business Sustainability and Growth	Financial Capital Equity Debt financing Manufactured Capital Nine airports and the related infrastructure, equipment and systems needed to process arriving and departing aircraft, passengers, and cargo. Intellectual Capital Nearly three decades of knowledge and experience directly related to running airports successfully Robust governance structures rooted in an ethical culture Proprietorial systems and procedures	Comply with local and international principles of good governance Participate in and contribute to legal and regulatory processes Develop, implement, monitor, and assess strategies and plans Develop, implement, monitor, and assess budgets and financial reports dentify and mitigate business risks Manage infrastructure and assets Manage operations and the quality of service delivery Engage with all stakeholders Manage the business’s finances Manage the business’s human resources Manage the business’s information technology Create and environment for innovation Manage the business’s supply chains Manage the delivery of corporate services	Demonstrably compliant corporate governance Legal and regulatory compliance Fit-for-purpose corporate and divisional strategies and plans Well-managed budgets at organisational, divisional, and departmental level Fit-for-purpose risk management protocols Infrastructure and asset management processes, procedures, and controls Operational management processes, procedures, and controls Stakeholder engagement protocols and procedures Financial management processes and procedures Human resources management processes and procedures Training and development Fit-for-purpose and secure Information technology Technological, process and management innovations Secure supply chains management A well-recognised and respected corporate brand
Our People and Society	Human Capital Knowledgeable and highly experienced key personnel A lean, well-trained, and productive workforce An employee profile that reflects national demographics An ethical culture An active business transformation programme Social and Relationship Capital Strong relationships with all stakeholders Memberships of local and international industry bodies Proactive engagement with the communities in which we operate	Develop, implement, monitor, and assess strategies and plans Maintain an extensive training and skills development programme Engage with all stakeholders Deliver a full range of passenger and stakeholder services Provide technical advisory and consulting services Engage with local and international regulatory and industry bodies Engage with the communities in which we operate	Fit-for-purpose people, engagement, and culture management strategies and plans Input into legal and regulatory frameworks Integrated passenger and airport management services Service innovations Technology innovations An active CSI Programme
Our environment	Natural Capital Land Water Air Fuel Electricity	Manage the land we own and contribute to the management of the land around our airports Manage our water usage Manage our emissions and the impact of our business on air quality Manage our fuel usage Manage our use of grid electricity and supplement it with energy derived from alternative sources Manage noise in and around our airports Manage waste and recycle all materials that can be recycled Manage the impact of our operations on birds and wildlife and minimise the possibility of bird and wildlife strikes on aircraft	Fit-for-purpose environmental management strategies and plans Engaged, compliant and cooperative environmental management policies and practices Consistent reduction in the use of grid electricity Incremental increase in the use of alternative energy sources Humane and ecologically sound bird and wildlife management practices Consistent innovation in environmental management

Focus areas As defined in our Sustainability Framework	Our key outcomes How we create, preserve, or erode value internally and externally in the short-, medium- and long-term
Business Sustainability and Growth	Financial Capital Added value Well-managed and maintained airports that provide a level of service aligned to our vision and corporate plan Future-focused growth and development plans ACI Health Accreditation at all of our airports Compliance with local and international environmental standards Diminished value Over the past three periods, external factors have impacted on our revenue and therefore also on our contribution to GDP Infrastructure outcomes Added value Well-managed and maintained airports that provide a level of service aligned to our vision and corporate plan Future-focused growth and development plans ACI Health Accreditation at all of our airports Compliance with local and international environmental standards Diminished value During the pandemic, much of our infrastructure had to be mothballed and many maintenance projects had to be put on hold, which impacted on our infrastructure’s functional value Over the past three periods, many infrastructure development projects have had to be shelved or cancelled, which has diminished the net value of our infrastructure Intellectual outcomes Added value Established and compliant governance structures A strong culture of ethics that is constantly reinforced Exceptionally strong data collection and management protocols Valuable intellectual property Diminished value Over the past three periods, tactical reductions in staff numbers and certain other cost reductions have eroded our institutional knowledge and intellectual capabilities
Our People and Society	Human Resources outcomes Added value A lean and flexible organisational structure Measurable skills development programmes Comprehensive employee well-being programmes Recognition, incentives, and awards Bursaries for employees and dependents of employees Diminished value Over the past three periods, tactical reductions in staff numbers have impacted on employee well-being and eroded our service delivery capabilities Over the same period, certain employee benefits also had to be pout on hold Social and relationship outcomes Added value A substantial contribution to GDP Income for employees, suppliers, and other partners Employee advancement Level 2 B-BBEE accreditation Education and social development through our CSI programme Support for the National Development Programme and the UN Millennium Development Goals
Our environment	Environmental outcomes ACI airport carbon accreditation certification at all nine airports ISO 14001: 2015 Environmental Management accreditation at all nine airports Corporate headquarters that are accredited by the Green Buildings Council Recycling of hundreds of tonnes of waste annually Four of our airports are equipped with solar farms

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